Returns & Exchanges
At Botniaskincare, we want you to love your ritual; if a product isn't the right fit for your skin, we offer returns on gently used items within 30 days of purchase. Our goal is to ensure your skincare journey is supportive and seamless from start to finish.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the products in their original glass bottles and primary packaging to ensure they remain secure during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our botanical lab receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing